Reservation and Cancellation Policy
On this page you will find the terms for bookings and cancellations for private customers as well as business groups and other groups. Read them carefully so you know the agreed policies.
LAPLAND HOTELS TERMS AND CONDITIONS FOR RESERVATIONS
In order to ensure the best possible success of your stay, we will abide by the following terms and conditions for reservations, unless otherwise agreed. A hotel may deviate from these terms and conditions, in which case the deviating terms and conditions will be communicated separately upon booking.
TERMS AND CONDITIONS FOR INDIVIDUAL RESERVATIONS
The terms and conditions are stated in the booking confirmation. A booking confirmation can be delivered either verbally, in writing or directly through the booking system. Terms and conditions vary according to the price type booked. We mainly use an advance booking price or a flexible price.
Flexible price:
The cancellation terms are stated in the booking confirmation. They are usually eight days prior to arrival or by 18.00. on the day of arrival.
Advance booking price:
The accommodation is paid for in full at the time of booking and there is no right to free-of-charge changes or cancellations.
Cancellation and no-shows
Cancellation fees for all no-shows are 100% of the price of the reservation. Room reservations can be made only by persons aged 18 or over. Anyone booking a room for a minor is responsible for the booking and for the persons staying in the room.
For refunds, cancellations or changes to your booking, please contact the hotel concerned or our sales service at myynti@laplandhotels.com or +358 16 3232.
Companies and other Groups
These terms are applied to reservations made by companies, associations etc. and to reservations made by private persons for 9 persons or more. Reservation and cancellation terms for groups also apply to quota reservations made by individual persons, unless other specific contract has been made.